What happens when librarians decide to radically change their reference service model? Our presentation will discuss the impact of the new model on librarians’ time and workload, student assistant perspectives on their new roles, and the student training program developed to support student assistants at the desk.
Library and Information Science
Sweet, Christopher; Stroyan, Sue; and Davis-Kahl, Stephanie, "Departing the Desk: Reference, Change and the Art of Letting Go" (2011). Scholarly Publications. Paper 28.