This study examined the relationship among burnout, social support, and coping in volunteers. In this study, 30 volunteers from Rape Crisis Center of Bloomington, Illinois, anonymously completed four questionnaires: the Maslach Burnout Inventory, the UCLA Social Support Inventory, a coping survey, and a demographic survey. The Maslach Burnout Inventory contains three subscales, Emotional Exhaustion, Depersonalization, and Personal Accomplishment. A question is asked on the demographic questionnaire regarding the respondent's perception of the turnover rate among the volunteers of the group. This response was correlated with the three subscales of the burnout measure in order to establish if perception of turnover is related to burnout. Also, the respondents' scores on the subscales of the burnout inventory was correlated with the total support received and the rape crisis group support to determine the impact of social support on burnout. In addition, two different coping styles, control and escapist, was computed and correlated with the three subscales of the Maslach Burnout Inventory to measure the relationship between coping and burnout. The correlations for escapist coping and emotional exhaustion and escapist coping and depersonalization were significant (p <.05). Explanations for the findings and directions of future studies are presented.
Beal '94, Lisa, "Burnout, Social Support, and Coping in Crisisline Volunteers" (1994). Honors Projects. Paper 107.